2. Are your gemstones ethically sourced?

Yes, all our gemstones are ethically sourced from reputable mines, ensuring fair labour practices and environmental sustainability.

3. What types of jewellery do you provide?

We offer a variety of jewellery, including rings, necklaces, bracelets, earrings, and custom-designed pieces.

4. Can I get custom jewellery designed?

Absolutely! We provide custom jewelry design services to create unique pieces tailored to your specifications.

5. Do you offer certifications for your gemstones?

Yes, we provide certifications from recognized gemological laboratories to authenticate the quality and characteristics of our gemstones.

6. What materials are used in your jewellery?

Our jewellery is crafted using high-quality materials such as gold, silver, platinum, and various precious stones.

7. How can I care for my gemstones and jewellery?

We recommend regular cleaning with a soft cloth and storing your pieces in a safe, dry place. For specific care instructions, please refer to our Jewellery Care Guide or contact us.

8. Do you offer repair and maintenance services?

Yes, we offer repair and maintenance services to ensure your jewellery remains in excellent condition.

9. What is your return and exchange policy?

We offer a flexible return and exchange policy. Please refer to our Returns & Exchanges page for detailed information.

10. How can I place an order?

You can place an order through our website or visit our store. For assistance, please contact our customer service team.

11. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.

12. How can I contact HH Gems for more information?

You can contact us via email, phone, or through our website's contact form. Visit our Contact Us page for more details.

If you have any other questions, feel free to reach out to our friendly customer service team for assistance.